How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

This evening, a representative at /schwab helped me delete

Customer Question

This evening, a representative at /schwab helped me delete browsing history in chrome.
after that, all hell broke loose. I can no longer access gmail,google calendar etc.
In trying to work thru recovery, nothing fits my situation and I am asked to set up a new google account but am unable as does not accept my prior username and password.
I am minimally computer able at age 69. Can you call me and walk me through?
john zerdecki (###) ###-####
Submitted: 1 year ago.
Category: Email
Expert:  rafalima87 replied 1 year ago.

My name is ***** ***** I will be assisting you today. I can remotely log in to your computer to help you out if you'd like.

Customer: replied 1 year ago.
Expert:  rafalima87 replied 1 year ago.

Please accept the offer I sent and I'll be able to help you. Let me know once you've done so

Expert:  rafalima87 replied 1 year ago.

It's up to you, I can guide you through via messaging or we can do a remote session, the remote session is an additional service, but you can choose to accept it if you'd prefer that

Expert:  rafalima87 replied 1 year ago.

Are you there?

Related Email Questions