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I have an email with an important receipt on it from early

Customer Question
December,2014 and my saved mail...
I have an email with an important receipt on it from early December,2014 and my saved mail only goes back to the end of December,2014.Is there a way to retrieve that email? It was from Gene Longo,HIFI HOUSE.
JA: Got it. The Email Technician will be able to help you. Is there anything else important you think the Email Technician should know?
Customer: The email was a receipt for a Sony television, an OPPO bluray player,a SONY 4K Box, and some cables.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
5/27/2016
Email technician: John, Email Support Specialist replied 1 year ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,598
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer,my name is***** will be assisting you with your email issue today.

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Email technician: John, Email Support Specialist replied 1 year ago

Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?

How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Mozilla, Google Chrome?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

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Email technician: John, Email Support Specialist replied 1 year ago

Sir/Ma’am please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

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Customer reply replied 1 year ago
I use Safari and Internet Explorer and Google Crome.I use Windows 10 on my Sony Vaio and Safari on my APPLE MACBOOK PRO.
Email technician: John, Email Support Specialist replied 1 year ago

Thank you for the details but you forgot to answer this so could you please let me know which email service are you using let me know the part after @ in your email id for example @ yahoo.com?

Are you currently chatting to me from the windows 10 PC?

John

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Customer reply replied 1 year ago
I use AOL
Customer reply replied 1 year ago
I have been using AOL for the past 15 years
Email technician: John, Email Support Specialist replied 1 year ago

OK just to clarify you use AOL email service using Internet Explorer or Google Chrome and you created a folder called saved messages in AOL email but its not showing the purchase receipt December,2014 am i correct?

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Email technician: John, Email Support Specialist replied 1 year ago

OK if you are accessing AOL email use web browser (Internet Explorer or Google Chrome) then you are accessing directly from the server.

Are you able to view other saved emails in December 2014 or before that?

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Customer reply replied 1 year ago
No there is one email in my saved folder and it is dated 5/23/2015 and in my old mail folder the last email is dated 12/19/2014
Customer reply replied 1 year ago
The email I am looking for is dated late November or early December
Email technician: John, Email Support Specialist replied 1 year ago

Is there any other folder in your email account that you haven't checked also is there a archive folder present your email account.Let me know

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Customer reply replied 1 year ago
I have checked the other folders with no luck and there is no archive folder that I see.
Email technician: John, Email Support Specialist replied 1 year ago

What about trash/deleted folder if it somehow gotten removed recently it will still be in deleted/trash

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Customer reply replied 1 year ago
It's not in trash or deleted mail
Email technician: John, Email Support Specialist replied 1 year ago

I believe you had already tried the search function inside the email?

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Customer reply replied 1 year ago
I tried searching using the name on email and the heading receipt and the possible date.
Customer reply replied 1 year ago
It seems everything before 12/19/2014 is gone.
Email technician: John, Email Support Specialist replied 1 year ago

In the that case it seems like saved folder quota got full and it got erased by the AOL server and to be honest with you there is no way recovering it,I am sorry about it and i know this is not the news you are looking for but if you don't mind me asking did you purchase these "Sony television, an OPPO bluray player,a SONY 4K Box, and some cables" online if so which website?

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Customer reply replied 1 year ago
No I purchased them from a local store that has gone out of business.
Email technician: John, Email Support Specialist replied 1 year ago

OK then if you don't mind me asking how did you get a online receipt if you purchased it from a local store or is this a bank receipt for the purchase?

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Customer reply replied 1 year ago
thanks for your help. my last hope is that my salesman whom I have stayed in touch with still has it.Alo I read online that the email was gone but you said you could help.Since there was no help there is no charge,right?
Email technician: John, Email Support Specialist replied 1 year ago

If you want i can open this question to other experts and see if they can help you.

Do you want me to open this to other experts?

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Customer reply replied 1 year ago
My salesman emailed me the receipt which he still had after the store went bankrupt since he had forgotten to give it to me on the day of purchase.
Customer reply replied 1 year ago
I read online in several places that the email is gone but you can ask around if you would like to.
Email technician: John, Email Support Specialist replied 1 year ago

OK then i will open this question to other experts and see if they can help you.When another expert answers you will be notified in your email.

If that also doesn't work then you can ask for the refund using this link :- http://ww2.justanswer.com/phone?category_id=160

Sincerely,

John

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Customer reply replied 1 year ago
thank you for your efforts John.
Email technician: John, Email Support Specialist replied 1 year ago

You are welcome.

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Email technician: GeekGal, Email Support Specialist replied 1 year ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,458
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Although I won't be able to help you retrieve this particular email, I can offer some suggestions to prevent this type of problem in the future. I would suggest that you use a third party browser such as Thunderbird (free)that will allow you to save emails on your computer. We can set up so that emails are NOT deleted automatically when they're deleted from the AOL serves. I can provide detailed written instructions, or If you'd like, I can perform these steps for you while you watch via the Premium Service of Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you. If you do not choose to take this service, but need more help, we can continue here.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
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Experience: Computer Software Support Specialist for more than 10 years

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