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Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
What account are you using?
Are you accessing from hotmail.com or from a program?
sorry I'm here now
Do you go to hotmail.com to access email or open a program?
Checking in to see if you still need help with this issue, if so please reply at your convenience.