How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I can't get into my email, I get a Yahoo screen

Customer Question

I can't get into my email, I get a Yahoo screen
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.
Customer: replied 1 year ago.
Can I just call you???
Expert:  Kamil Anwar replied 1 year ago.

The issue is best suited for remote but if you wish to speak over the phone it would still be an additional service which another expert can provide as i am only able to assist remotely.

Customer: replied 1 year ago.
remote please
Expert:  Kamil Anwar replied 1 year ago.
Customer: replied 1 year ago.
how long will this take
Expert:  Kamil Anwar replied 1 year ago.

You need to accept the offer of remote service by clicking accept offer and then follow steps here to connect with me. At the moment, i am waiting for you to accept the remote request.

Customer: replied 1 year ago.
why can't I get into my emails
Customer: replied 1 year ago.
I said yes to the remote request
Expert:  Kamil Anwar replied 1 year ago.

I'll have to take a look at this and for this reason i sent you the remote request. You need to accept it so i can login to your system to check this for you. If you don't want remote, then we can continue here but you'll have to tell me what the error is when you try to login to your emails. You need to click the option to accept remote service on your screen.

Customer: replied 1 year ago.
How many times do I have to pay
Expert:  Kamil Anwar replied 1 year ago.

The remote service is an additional service. If you don't want remote, we can continue here. Let me know please.

Customer: replied 1 year ago.
does sbcglobal have a phone number ??
Expert:  Kamil Anwar replied 1 year ago.

They are now part of AT&T. You'll have to contact them through the AT&T page: https://www.att.com/esupport/index.jsp?

Related Email Questions