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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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My email software Microsoft Outlook 2010 has stopped

Customer Question

My email software Microsoft Outlook 2010 has stopped accepting emails from a sender who is not blocked. It is a person who weekly has sent me email and can send them successfully to another pc in my home network. I has set Rules so that anything from her goes to Inbox but that isn't happening in MO2010 or my online webmail (Frontier). Help?
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello and welcome.Sorry to hear you're having trouble with your computer.When did the problem start?May I connect with you remotely to troubleshoot the issue directly?Please reply using the box below.Regards,Martin
Customer: replied 1 year ago.
The problem started May 10, 2016
Expert:  Martin replied 1 year ago.
We'd have to have a good look at your settings since they're able to send them to another PC, it's definitely a setting