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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I had an account since the dawn of time - 1

Customer Question

I had an account since the dawn of time - 1 983 . I have changed passwords several times, using the most recent pw about 18
JA: Have you contacted anyone about your account?
Customer: months - now it won't work, and they don't accept a change.
JA: Tell me a bit more about what's going on so he can help you best.
Customer: No. the sbc help number gives you a recording, telling you to go online.
JA: Is there anything else important you think the Email Technician should know?
Customer: That is what I've done about 15 times - when they accept the new pw, it takes me to an account they created, not my old account.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Email
Expert:  Chris L. replied 1 year ago.
Hello my name is ***** ***** I will be happy to assist you.
Expert:  Chris L. replied 1 year ago.
At this time are you able to log into a different account but not your original, is that what is happening?