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Hi there and welcome Harold
What exactly fails when you try to reset your password?
Have you used the Gmail account at all ever Harold? Is this the first time?
ok, then its best just to make a new account Harold.
There is a manual request you can make to Google to try to get access but it does take a number of days and a lot of the time if you cannot give the information requested, you wont get access.
Create a new account here
Make sure to give your mobile number in the event you forget the password ***** as you can reset it using your phone.
then use this account going forward.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.