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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to access my account. A screen opens up that wants to

Customer Question

Unable to access my account. A screen opens up that wants to confirm my e-mail address. When I hit confirm, nothing happens. Have been unable to access my mail.com for two days. Important e-mails arriving...need to access the account.
at the top it says http://interception-lxa.mail.com/logininterceptionfrontend/interceptor/
page?/drequestsSecurityToken=fb725f3e-b4d3-4ffa-8395-cd83aceaae55
Help.....need that access.
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi Rita, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows 7, 8, or Windows 10 computer?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess