How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Have recently updated windows 7 to windows 10 on my laptop,

Customer Question

Have recently updated windows 7 to windows 10 on my laptop, purchased a bigpond Wi-Fi 4G advanced 11 & can no longer send or receiveemails on [email protected]
I also have an email address [email protected]
How to I active this?
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I would like a remote support session
Expert:  Sandy replied 1 year ago.

Click the link:

Scroll down on that page and click "I Agree".

Download/allow and run this program to start remote session.

Customer: replied 1 year ago.

please cancel this request

Expert:  Sandy replied 1 year ago.

Please follow these steps on your Windows based computer and then, I will be able to take remote control of your computer.

Expert:  Sandy replied 1 year ago.

Hi, I'm Sandeep and I will help you today.

If you do not want remote session, I'll help you in the question and answer session.

Please reply back to me.
Thank you.

Expert:  Sandy replied 1 year ago.

What program do you use to check your emails? Internet explorer,mozilla firefox, safari, outlook, outlook express, Windows Mail,Windows Live Mail or Thunderbird or other.

Expert:  Sandy replied 1 year ago.

For mobile broadband issue, please call on 133 933.

And then I will call you back later. Thank you. Regards, Sandy

Expert:  Sandy replied 1 year ago.


I'm following up with you to see how everything is going.

Do you still need help with this?

If you have any other query regarding this issue, please do not hesitate to let me know. Thank you.

Customer: replied 1 year ago.

My bank account has been debited $128.01. Why?

No services were rendered & I cancelled the question.

Related Email Questions