How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am Trying to upgrade to windows 10 and am not having any

Customer Question

I am Trying to upgrade to windows 10 and am not having any luck. I am trying this on a 64bit machine that is on Windows 7 currently. I get stuck on trying your upgrade that is
currently runnini a starting upload but it does not complete.
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello Bill and welcome.Sorry to hear you're having trouble with your computer.Do you get any errors or does it just hang?Would you like me to connect with you and do it for you?Please reply using the box below.Regards,Martin
Customer: replied 1 year ago.
Hangup just says downloading and stays on screen
Customer: replied 1 year ago.
Don't want online help
Expert:  Martin replied 1 year ago.
How long have you left it downloading for?It is a large download so if your connection isn't particularly fast it may take 4 or 5 hours

Related Email Questions