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I cant get my msn email can u help JA: Just to clarify, what

Customer Question
I cant get my msn...
I cant get my msn email can u help
JA: Just to clarify, what email service provider are you using?
Customer: msn thtough verizon
JA: Tell me a bit more about what's going on so he can help you best.
Customer: no new email since may 7
JA: Is there anything else important you think the Email Technician should know?
Customer: not sure
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
5/20/2016
Email technician: Richard, Email Systems Specialist replied 1 year ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 39,403
Experience: Over 15 year experience in Email Systems and Programs
Verified
Hi there and welcomeCan you tell me please exactly how do you access your emails? Using which email program?
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Customer reply replied 1 year ago
I click on the email envelope msn
Customer reply replied 1 year ago
windows 10
Email technician: Richard, Email Systems Specialist replied 1 year ago
Thank youIf you send an email to yourself there, is it received? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
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Customer reply replied 1 year ago
every time someone takes over my computer the make matters worse especially microsoft
Customer reply replied 1 year ago
r u there
Email technician: Richard, Email Systems Specialist replied 1 year ago
I guarantee you I will not be doing that. I have been doing this over a decade, nothing will be made worst, I can promise that
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Customer reply replied 1 year ago
how long will this take and I want nothing changed on my computer I have a hard time with change
Email technician: Richard, Email Systems Specialist replied 1 year ago
Nothing will be changed, it only takes a few minutes when you accept, you run a small program (it only runs not installs) then I am connected
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Customer reply replied 1 year ago
how long to fix problem
Email technician: Richard, Email Systems Specialist replied 1 year ago
depends on the issue, but usually around 20 minutes
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Customer reply replied 1 year ago
walk me through it if I cant do it u can remote it
Email technician: Richard, Email Systems Specialist replied 1 year ago
If you send an email to yourself there, is it received?
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Customer reply replied 1 year ago
how do I send an email to myself
Email technician: Richard, Email Systems Specialist replied 1 year ago
you put your own email address in the address of the email and send it, and it is sent to you
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Customer reply replied 1 year ago
I will do it now
Email technician: Richard, Email Systems Specialist replied 1 year ago
thanks
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Customer reply replied 1 year ago
not receiving email
Email technician: Richard, Email Systems Specialist replied 1 year ago
Can you click on my link below pleasehttps://webmail.verizon.com/signin/Login.jsp?goto=https://webmail.verizon.com:443/signin/LdapBind.jspTell me if you can there sign into your Verizon account and see your emails.
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Customer reply replied 1 year ago
ok
Email technician: Richard, Email Systems Specialist replied 1 year ago
thanks
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Customer reply replied 1 year ago
I can
Customer reply replied 1 year ago
r u still there
Email technician: Richard, Email Systems Specialist replied 1 year ago
you see the email you just send yourself? If so then we just need to re-add the email account in your mail programTo do this, in Mail click on the Gear wheel in the bottom left, then manage accounts.Click on the Verizon accountClick Delete AccountOnce done, click on Add AccountAdd the Verizon account again and the emails will be downloaded correctly.Let me know the results please.
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Customer reply replied 1 year ago
didn't see email I sent myself I don't use the Verizon page for anything
Email technician: Richard, Email Systems Specialist replied 1 year ago
I asked before if you can sign in and see your Verizon emails and you said yes...Did you do the instructions I gave before?
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Customer reply replied 1 year ago
my daughter just sent me an email it went to outlook on msn homepage not on email envelope
Email technician: Richard, Email Systems Specialist replied 1 year ago
I need you to do the instructions I gave please. in Mail click on the Gear wheel in the bottom left, then manage accounts.Click on the Verizon accountClick Delete AccountOnce done, click on Add AccountAdd the Verizon account again and the emails will be downloaded correctly.Let me know the results please.
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Customer reply replied 1 year ago
there is no wheel on mail
Email technician: Richard, Email Systems Specialist replied 1 year ago
it is there like in this picturehttp://www.simplehelp.net/images/comcast_mail_windows_10/image06.png
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Email technician: Richard, Email Systems Specialist replied 1 year ago
thats the wheel to use
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Customer reply replied 1 year ago
ok added Verizon account then the words other account came up asking for your name
Email technician: Richard, Email Systems Specialist replied 1 year ago
ok, enter in your verizon information and it should now download the emails to itLet me know how you go please
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Customer reply replied 1 year ago
download emails to what account I want emails on the email envelope icon
Customer reply replied 1 year ago
I don't use Verizon email
Email technician: Richard, Email Systems Specialist replied 1 year ago
ok, you mentioned Verizon initially, if it is not Verizon then the account you use, add that in Mail
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Customer reply replied 1 year ago
I did I told u I use msn mail
Email technician: Richard, Email Systems Specialist replied 1 year ago
ok iut was not clear sorry as you indicated Verizon but it is ok just add the MSN email account after removing it as per my instructions please.
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Customer reply replied 1 year ago
I'm not removing no accounts
Customer reply replied 1 year ago
I'm taking a break ill be back in a little bit
Email technician: Richard, Email Systems Specialist replied 1 year ago
you need to remove the account and then readd it again within Mail, as you indicated you were already busy doing
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Customer reply replied 1 year ago
what account Verizon or msn
Email technician: Richard, Email Systems Specialist replied 1 year ago
MSN, as this is the account you now indicate is at issue, there is no Verizon account if you do not use it
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Customer reply replied 1 year ago
I'm done for the day I will be back tomorrwo
Email technician: Richard, Email Systems Specialist replied 1 year ago
ok.. though you only need to do these steps to complete it and get the emails back.But you can do them tomorrow.
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Customer reply replied 1 year ago
ok thanks
Email technician: Richard, Email Systems Specialist replied 1 year ago
your welcome
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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 39,403
39,403 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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