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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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I was in an accident and they said they needed a

Customer Question

Hello,
I was in an accident and they said they needed a number to get my car back, can you provide that?
Submitted: 1 year ago.
Category: Email
Expert:  Jason Fenoglio replied 1 year ago.
This is Jason, I'll be happy to assist if I can. Is this a vehicle accident you're speaking of? Are they requesting the VIN (Vehicle Identification Number)?
Customer: replied 1 year ago.
They are asking for some pin to release the car
Expert:  Jason Fenoglio replied 1 year ago.
What is the make and model of your car?
Customer: replied 1 year ago.
Toyota Prius C
Customer: replied 1 year ago.
No thank you I just paid $71 to get this information
Customer: replied 1 year ago.
Which was supposed to be a free introduction fee
Customer: replied 1 year ago.
hello?
Expert:  Jason Fenoglio replied 1 year ago.
Did someone else respond?
Expert:  Jason Fenoglio replied 1 year ago.
Did you try the VIN number on the car located under the windshield on the driver' side?
Customer: replied 1 year ago.
No I do not
Customer: replied 1 year ago.
I just need a claim number
Expert:  Jason Fenoglio replied 1 year ago.
If it's a claim number, this could be from your insurance. If your car was repaired, they would need a claim number to bill against. Who exactly is asking for the claim number?
Customer: replied 1 year ago.
I need a claim number from james river insurance.. do you have it? and No I don't was to pay the extra 39 dollars
Expert:  Jason Fenoglio replied 1 year ago.
You'll have to contact James River Insurance at the this number:Claims: (###) ###-####his is the JustAnswer.com site and not associated with them.
Expert:  Jason Fenoglio replied 1 year ago.
I'm sorry about the confusion, I was just trying to help. Please check with customer service about a refund if you were trying to get in touch with James River Insurance all this time. They will work with you on the fees.
Expert:  Jason Fenoglio replied 1 year ago.
Let me know if I can be any help.

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