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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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We are having trouble with our E-Mail. We have a Comcast

Customer Question

We are having trouble with our E-Mail. We have a Comcast E-mail account and a G-Mail account. The two are supposed to be connected so both computers receive both sets of messages, but our Comcast account in particular doesn't work. Can you help us?
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello Ron and welcome.Sorry to hear you're having trouble with your computer.When did the problem start?Would you like me to fix the problem remotely for you?Please reply using the box below.Regards,Martin
Customer: replied 1 year ago.
no remote session
Customer: replied 1 year ago.
the problem started a couple of weeks ago.
Expert:  Martin replied 1 year ago.
Sure, remote isn't always necessary but I do need concrete information from your end so we address the correct problem as it is easy to confuse with something else.What email client are you using and what error do you get?

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