Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

Have windows 10, Had Hotmail & IE. Today informed I was

Customer Question
Have windows 10, Had Hotmail &...
Have windows 10,
Had Hotmail & IE.
Today informed I was changed arbitrarily to upgrade(?) to Outlook.
Lost all of my Hotmail contacts & groups which has disabled me personally.
Told I cannot switch back to Hotmail with its contacts and groups.
How can I get my contacts and groups back into my computer to use with Outlook?
Been at this all day and getting frustrated with lack of solutions but I note this has been a problem for others for at least a year or two.
Is there is solution????????????????????????????????????
Nick Matich ***@******.***
Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
5/5/2016
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5,409
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Ask Your Own Email Question
Customer reply replied 1 year ago
no
Customer reply replied 1 year ago
tell me he has a solution and I will then will allow remote solution.
Customer reply replied 1 year ago
you have my phone and email so it should be easy to contact me.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
If you were upgraded from hotmail.com to the newer outlook.com interface, then your contacts and everything else should have been retained. I've never seen someone losing info, because they were updated automatically unless there is something i am not aware of at this stage. This is the reason why i wanted to remote in to see what exactly happened, i was updated 2-3 days ago as well, and i have all my emails, contacts and everything else pushed into the new interface.
Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
This is a technical problem, and it's best to have a technician take a look at it. BUT if you want to go without remote, i can open the question to other experts who may be able to assist via instructions, but in my opinion remote is best for this type of issue.
Ask Your Own Email Question
Customer reply replied 1 year ago
I thought you said someone else would be doing my problem
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
I opted back in to respond. I can opt out again. Please see my messages above and let me know how you wish to proceed.
Ask Your Own Email Question
Customer reply replied 1 year ago
I had the same problem when I went to windows 10 and t was a simple quick solution, but I forgot how I did it.
Customer reply replied 1 year ago
If we gp remote how long will it take??
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
I can't tell how long, depends on the issue but should be less then 30 minutes.
Ask Your Own Email Question
Customer reply replied 1 year ago
now? I am about to leave and can wait that long if you are sure.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
It should be less then 30 minutes. There is an option on your screen to request remote service, please use that to send me the request.
Ask Your Own Email Question
Customer reply replied 1 year ago
ok
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=595216
Ask Your Own Email Question
Customer reply replied 1 year ago
you and I are on the clock
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=488920
Ask Your Own Email Question
Customer reply replied 1 year ago
Why haven't you started?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
I'm waiting for you to run the downloaded program so i can connect.
Ask Your Own Email Question
Customer reply replied 1 year ago
what download program??
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
from this link:https://secure.logmeinrescue.com/R?i=2&Code=946298
Ask Your Own Email Question
Customer reply replied 1 year ago
now what -- how much of a bill have you run up so far
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
I am still waiting for you to run the downloaded program, which you need to run by clicking the link i sent. There are no on going cost for remote support, you pay once for remote (what you paid) and the assistance is within it.
Ask Your Own Email Question
Email technician: Jason Jones, Computer Technician replied 1 year ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16,871
Experience: 10+ years of work experience.
Verified
Greetings, Let's go ahead and get the remote session started. Follow the instructions below to begin the remote helping screen.Remote page: http://remote.jasonfixedit.comAfter clicking the link above, enter the following two digit number: 54 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Ask Your Own Email Question
Email technician: Jason Jones, Computer Technician replied 1 year ago
Are you having any problems with running that remote application after it is downloaded? Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Ask Your Own Email Question
Email technician: Jason Jones, Computer Technician replied 1 year ago
You have not gone to the site and ran the remote, yet. Please, let me know when you are ready to continue.
Ask Your Own Email Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,883 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

5,409 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Why cant lreceiver myn. Microsoft live mail cannot receive.
why cant lreceiver myn JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Microsoft live mail cannot receive JA: How long has this been going on with your email account? What trou… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Some one else is using it and myface book. Well what
well what happened is I was on the net last night and my computer said it would shut downif I didn't ring this number so I did he said over 320000 people were on my computer so he charged me money to fix it silly I know now ant way go to do some shopping on wish type in my details and someone elses name came up … read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
I need to talk to Googlle. I have done so and even have case
I need to talk to Googlle. I have done so and even have case # ***** do not remember the number to call them. Please send the Google # that I need . Thank you. Nancy ***** … read more
Kris R
Kris R
IT Manager
Computing
2,256 satisfied customers
Cant get my emails from my computer to my smsrtphone. Hp
cant get my emails from my computer to my smsrtphone … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
833 satisfied customers
I want to set up an account and it would not allow me to use
I want to set up an account and it would not allow me to use my name. I set up an account with a version of my name that is not preferable. I may have an old account somewhere in the past. Can you che… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,453 satisfied customers
In recent days a total of 3 of my e-mail messages have been
In recent days a total of 3 of my e-mail messages have been returned to me as being undeliverable. I send many messages to this same family member each day and they are delivered. What is going on tha… read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
I was saving quite a few Emails and one especially important
I was saving quite a few Emails and one especially important one in my E mail box. I don't know if I pushed a wrong button but they all disappeared and I can't find them anywhere. Do you know what I m… read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
When I click on Outlook, it won't open. Literally nothing
When I click on Outlook, it won't open. Literally nothing happens but I'm getting email on my phone … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I cannot check into my g mail account. they continue to send
I cannot check into my g mail account. they continue to send to an old aol account to which I have no way to check for the code. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
14 satisfied customers
I am not receiving e-mails. I spoke with my internet service
I am not receiving e-mails. I spoke with my internet service today/frontier mail and the problem they said was with outlook. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I can't get into Dropbox as they say I have the wrong e-mail
I can't get into Dropbox as they say I have the wrong e-mail address and my old password ***** ***** too. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
I have over 4,000 e mails. I have erased all emails on my
I have over 4,000 e mails . I have erased all emails on my MacBook Air as of last week. How can I erase all emails (except Nov) on my iPad and iPhone? … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
639 satisfied customers
Want to set up my e-mail on new computer. Dell Windows 10
New system needs to be set up. Old computer out of date … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
My computer crashed/I nee to have my name what
my computer crashed/I nee to have my name what was/*****@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I can't seem to sign into my microsoft account. didn't like
i can't seem to sign into my microsoft account. didn't like my password ***** i changed it. now i get message saying there is an error and i need to talk w you. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I had an account under [email protected] dot com and know that
I had an account under [email protected] dot com and know that my password ***** 101 in it but can't remember the rest. Furthermore, my old primary email which was***@******.*** no longer exists. Is the… read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I have two homes, one in Phoenix and the other in
I have two homes, one in Phoenix and the other in Minneapolis. My wifi provider is CenturyLink at both locations. I am using a dell Inspiron laptop with Windows 10 operating system. My MS office suite… read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
A few things. (1) when I compose I no longer see the bold or
a few things. (1) when I compose I no longer see the bold or italics buttons … read more
Moses C
Moses C
Bsc
200 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x