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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have an HP Laptop Pavilion G series, I am essentially locked

Customer Question

I have an HP Laptop Pavilion G series, I am essentially locked out and cannot restart my windows 10. I wonder if you could offer any insight on what I can do?
Submitted: 1 year ago.
Category: Email
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.If you are stuck on a screen on windows 10 then you may push and hold down the power button for 30 seconds the computer will shut down let it be off for 3 mins and then power it back on and let the windows 10 bootup.Let me know how it goes.