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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 37653
Experience:  Over 15 year experience in Email Systems and Programs
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When I open AOL and try to access my mail, Hillary's face comes

Customer Question

When I open AOL and try to access my mail, Hillary's face comes on and there is no way
to delete that to get to my mail.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Hi there and welcomeIn firefox, Click the menu button (three lines on the top right) and then click help (the ?) .From the Help menu choose Troubleshooting Information. ...Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.To continue, click Reset Firefox in the confirmation window that opens.Then try to access your mail and tell me if it now works please.I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please. Else let me know the results.