How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

When I go to Outlook to read my emails it shows that it's receiving

Customer Question

When I go to Outlook to read my emails it shows that it's receiving 1 of 44 (example), but then nothing happens. If I close out and then come back, there might be one or two new ones. Then I get the same notice all over again: receiving 1 of 48.
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.
Customer: replied 1 year ago.
I just want the answer to my problem, with no additional fees!
Expert:  Kamil Anwar replied 1 year ago.
I'll have to take a look at it to see what could be wrong if you want me to help you troubleshoot the existing profile. Other wise, the best option is to create the profile on your outlook, add your account as imap to test.
Customer: replied 1 year ago.
I'm not going to let someone have access to my computer files. Just refund my money. The company said they would answer my question for $42.00. Obviously that's not how it works!
Expert:  Kamil Anwar replied 1 year ago.
You can request a refund by mailing***@******.***. I am willing to try, and i have suggested what to do above. BUT i can't fix the problem without first figuring out what the problem (technically is). If you go to geeksquad or a repair shop, you'll have to hand in your computer. This remote session is still safer then them, you get an expert to remote in, and you will be able to see what the expert is doing + you'll have the control to disconnect the expert.