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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I recently changed my pc from my accounting application,

Customer Question

Hi
I recently changed my pc
from my accounting application, I was able to send invoices (pdf) to everyone of my customer.
now, I have a large portion of customer that either does'not receive the email or no attachment, or unable to open attachment
Using outlook 2013 connected as Exchange Account with my outlook.com account
in my sent items and in outlook.com outbox, the pdf is there
if I send copy to my personal email, always receive
Any advice ?
Thanks
Eric
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.
Hello,I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.Thank you,Jason
Customer: replied 1 year ago.
Not at my desk for now, any suggestions?
Expert:  Jason Jones replied 1 year ago.
Hello,Do you want to schedule the remote session for a time later today or another day?- Jason
Customer: replied 1 year ago.
Yes, later would be fine
Expert:  Jason Jones replied 1 year ago.
When you are available, please post a message on this page.