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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have been locked out of my lap top by malicious ware. They

Customer Question

I have been locked out of my lap top by malicious ware. They said they were with windows and needed to up date my windows ten with a patch. Then they wanted 177.00 to take care of the problem. I said no, and they locked me out. What do I do?
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello Terrence and welcome.Sorry to hear you're having trouble with your computer.Are you completely locked out of Windows and if so what username do you see on the logon screen?Please reply using the box below.Regards,Martin