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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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There I forgot my password, and I tried to reset the password

Customer Question

Hi there I forgot my password, and I tried to reset the password ***** I don't remember anything from my account, is there anything you can help me to reset the password *****
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.
Welcome to, my name is ***** ***** I will do my best to assist you. When was the last time you were able to access your gmail account? Also, do you access it from a PC, or a Mac, or from a phone or ipad? Thank you for your response, Dustin S.
Customer: replied 1 year ago.
long ago, i don't remember
Expert:  Dustin replied 1 year ago.
Do you currently, have a mac or a pc ? And when you say the last time you had a working password ***** long ago, estimate the time. A week, 2 months, 6 months, 3 years?
Customer: replied 1 year ago.
as least 6 months
Customer: replied 1 year ago.
i have Mac
Customer: replied 1 year ago.
can you help me to reset my gmail account please
Customer: replied 1 year ago.
are you there??
Customer: replied 1 year ago.
dustin are you still there??
Customer: replied 1 year ago.
why don't you respond???
Customer: replied 1 year ago.
any body there???
Expert:  Jess M. replied 1 year ago.
Hi Michelle, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Can you please tell me your problem Gmail account so that I can check your recovery options?Please let me know by replying to me here so that I can help you further.Best regards,Jess