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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Glenn Negley here, I cannot reenter my Google Account

Customer Question

Hello, Glenn Negley here, I cannot reenter my Google Account information to my samsung galaxy S7 phone after having to RESET it following a Pattern lockout, which was entirely my fault. I confirmed my Account Information in my Google Account & reset my Password. Google will not let me enter my E-mail address and password ***** restore my phone to useable condition.
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.
Hi, I'm Sandy and I look forward to help you today with the best answer possible.I'm sorry about the issue.I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below. What error message do you get when you enter your Gmail ID and password?Have you created a new password ***** your gmail account on other working device?Do you have any other gmail account?