How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9765
Experience:  Computer Technician
Type Your Email Question Here...
Randy Computer Tech is online now
A new question is answered every 9 seconds

Sorry, disconnected.....I need my ipad passcode

Customer Question

Sorry, disconnected.....I need my ipad passcode
Submitted: 1 year ago.
Category: Email
Expert:  Randy Computer Tech replied 1 year ago.
Hi, My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.I am sorry to hear that you are having this issue.Do you know your Apple ID?
Customer: replied 1 year ago.
Expert:  Randy Computer Tech replied 1 year ago.
Okay, thank you. Follow these steps if you've forgotten your passcode, or if a message says that your device is disabled. If you enter the wrong passcode in to an iOS device six times in a row, you'll be locked out and a message will say that your device is disabled.Pick a way to erase your deviceUnless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase:If you've synced with iTunes, use iTunes.If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.Erase your device with iTunesIf you've synced your device with iTunes, you can restore your device.Connect your device to the computer you synced with.Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.Once the sync and backup have finished,click Restore [your device].When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one. Erase your device with iCloudIf you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it.From another device, go to prompted, sign in with your Apple ID.Click All Devices at the top of your browser window. Select the device you want to erase.Click Erase [device] to erase your device and its passcode.Now you can either restore from a backup or set up as new.If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone. Erase your device with recovery modeIf you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.When you see the option to Restore or Update, choose Restore. iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3. Wait for the process to finish. Then you can set up and use your device.