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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have a kindle which is refusing to open books I have paid

Customer Question

i have a kindle which is refusing to open books I have paid for
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.
Welcome to, my name is ***** ***** I will do my best to assist you. Besides the kindle, do you also have a windows PC or a mac? I ask, because with that we can check your amazon account, and make sure that your books are available in the cloud reader or kindle for pc app.. This will verify that the books are functional on your account, and that there isnt any issues with your amazon account. If youd like me to connect to your pc and t roubleshoot these problems and help you get your device working, please accept the offer I have sent. Otherwise, we can try to get this working via written communication instead. Dustin S.