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Need to reset password ***** i need old password

Customer Question
need to reset password ***** i need old password
Submitted: 1 year ago.Category: Email
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Answered in 19 minutes by:
4/16/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 39,392
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
Hi,I'm sorry about the issue. Is it email password? Or computer's login password? etc.?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Also, who is your internet service provider?Please reply at the box below. Thank you.
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Customer reply replied 1 year ago
Windows 8 ? Hi need my old sign in password ***** I have not used this computer in 8 mos cannot remember whatt Windows info added
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
Do you mean you cannot open any program on the Windows 8 computer at all?What's the model of your Windows 8 computer?Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?Please reply at the box below. Thank you.
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Customer reply replied 1 year ago
Need login password ***** I'd time Warner cable
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
1. Do you mean you cannot open any program on the Windows 8 computer at all?2. Or is it email password? Or wi-fi / wireless password? etc.?3. What's the model of your Windows 8 computer?4. Does it show a name or username at the password ***** login screen?5. Does it show an email address at the password ***** login screen?Please reply at the box below. Thank you.
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Customer reply replied 1 year ago
All the icons appear on the screen I need a login password ***** only I can logon now anyone can use the computer I need my old password ***** u obtain it so I can reset.
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
What's the brand / model of your windows 8 computer, such as HP, Dell, Acer, Toshiba, Asus, lenovo, etc.?Can you please tell me the names of the icons?Please reply at the box below. Thank you.
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Customer reply replied 1 year ago
Now on the screen no icons what is shown. Now is to set my password ***** need old password what I remember doesn't work
Customer reply replied 1 year ago
It is a Dell the icons are gone on the login screen now is requesting the password ***** have tried to enter password ***** was under the impression Microsoft could retrieve the old password ***** Vista home premium notsure this info is helpful obviously not very good with computers
Customer reply replied 1 year ago
Thanks I can login
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
Is this a Dell laptop or desktop? Can you check for any model at the back / bottom of the Dell computer?Do you mean if you shut down the Dell computer, then turn it back on, then you are able to log in and use the Dell computer now?Please reply at the box below. Thank you.
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Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
It looks like you are are able to log in your computer now. Do you need anything else for now?
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Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,
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Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 39,392
39,392 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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