How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am having trouble finding an account that was made about

Customer Question

I am having trouble finding an account that was made about a yr ago when my daughter got me a tablet. She made me a Google account that I only used for my tablet, I had a long standing email account with Juno and did not want to try and change it after 20+ years.
My problem is. I have been unable to use my tablet for about 6months bc it was getting repaired. I do not remember my password. I tried for two hours to take care of this online. I could not find the gmail account that had been used for my tablet. I even tried making a new account using the one on my tablet.
NOTHING. seems to work, so,I would appreciate some help please.
Submitted: 1 year ago.
Category: Email
Expert:  Michael Norman replied 1 year ago.
Hello. My name is, Mike. Below are two options available for Gmail accounts:Option #1Please go the following link: Click on "I don't know my password."2) Type in the email address and hit "Continue"3) Enter the captcha code and "Continue"4) Next page where it asks you to enter the last password ***** remember, hit "I don't know."5) Next page it may display a secondary email address attached to the account. If you do not recognize the secondary email account, below the "Continue" button in small text click on "Verify your identity" which is in blue text.6) Then it will ask you for an email address they can use to contact you. Type in your email address and "Continue"7) Then continue with the verification questions.Option #2Go to the following link: the instructions under "Contact Customer Support."You will notice the first item is to fill out their online support form. After completing the form they will open a support ticket and you will receive a ticket number which you didn't previously have.Then you can call them using the numbers they provide in the second step.
Customer: replied 1 year ago.
I tried the suggestions you gave, yet it just will not work for me. 😛
Expert:  Michael Norman replied 1 year ago.
Unfortunately Google only offers limited ways to contact their customer support. I have provided a link below. What kind of tablet are you using? Nexus? The only other option is to do a factory reset, which will erase any personal information on the tablet and set it back to factory defaults. Resetting: Google Customer Support: