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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have Acrobat Pro XI and get error message saying I must uninstall

Customer Question

I have Acrobat Pro XI and get error message saying I must uninstall and reinstall before update can be applied. I have apparently lost the DVD or installed from a DL that is lost. The serial # *****:1118-1001-9473-4267-5190-6699. Please advise.
Tommy Strong ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Shefin replied 1 year ago.
Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today. May I know the operating system you are using? Is it Windows 7? Thank you.S H E F I N