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The fact that the AOL account was working on the iPad, and then you turned it in for a new iPad......is cause for concern.
Did you reset, and ERASE the iPad before giving it up?
If not, its not entirely impossible for anybody to open the AOL app on the iPad, and if the password ***** STORED and SAVED, they could Login to that AOL account, and then cause all kinds of havoc.
So.....was the iPad wiped clean, before it was given up?
AOL is not giving you ANY options to recover your password?
Thats odd.....VERY odd.
Can you share with me the web site you are trying to login to....or is it the desktop AOL software?
Even if it is the AOL software.....you can still LOGIN to AOL online through a web browser.
Sorry, the Control Panel>Windows update was meant for a different chat window. and i changed it as fast as i could...but you still saw it i guess....LOL
this link doesnt work for you? (below, its a long one sorry)
and what is the username.....maybe i can get a different result.
Well there you have it, THANK YOU AOL for being so easy to work with.
I hate being the bearer of bad news, but because AOL has setup the recovery process this way, your options are now limited.
You have to abide by AOL's terms.....unfortunately.
I got the same message, and along with that message i was given a phone number to call to square this away.
But i cant call on your behalf......the best thing is to have the person who CREATED this account make the call. As AOL will ask certain sometimes wierd identifying information to reset the account password....so thats why i recommend that the person who CREATED the account make the call and work with AOL. Which im asusming is your Wife?
If she cant get it to reset by calling that number......then your out of options, and will be forced into creating a WHOLE NEW ACCOUNT with AOL.
Heres the message i got:
You do not have any account recovery options for resetting your password.
If you need help now, you can call customer service at 1-***-***-**** Monday through Friday from 8:00 a.m. to 1:00 a.m. (EST), and Saturday & Sunday from 8:00 a.m. to 10:00 p.m. (EST).
and the back half of the message:
To help you through the recovery process more quickly, we have generated a unique verification code for you. Please copy it down in case you are asked to provide it to your representative: 812865
Yeah, you are stuck....theres nothign can be done UNTIL you call it in.
But hey, atleast you know for sure now.
Please have a moment to rate my performance.