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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I need help getting my email address and pass word I am a

Customer Question

I need help getting my email address and pass word I am a new customer as of 3/15/20 I would like to keep my same address just change from Verizon to and the same password ***** possible.
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
I have never had to pay for an email address and pass word
Expert:  Kamil Anwar replied 1 year ago.

You've come to JustAnswer for this help, and this is a paid site.

Expert:  michelleclive replied 1 year ago.

remote link posted accidentally please ignore it.

Expert:  GeekGal replied 1 year ago.

Good morning! Hello, my name is*****'m a certified computer professional with 15 years of experience.. I am an independent contractor for, not your internet provider, but I am highly qualified to assist you with this issue and I can do it quickly and easy. May I ask who your new internet provider is so I can provide detailed instructions on how to setup your new email address?

Expert:  GeekGal replied 1 year ago.

If you'd like, I I can offer you a SECURE REMOTE CONNECTION, where I connect to your computer work on this as you watch. I think it would be the fastest and easiest way to resolve your issue.

If you'd like a remote session. Please open up the following link:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)

I'll then be connected.

Please let me know if you have any problems. Thank you!

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