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Dustin, Email Specialist
Category: Email
Satisfied Customers: 13238
Experience:  Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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My iPad updated on March 22, 2016. It is iPad 2 I have had

Customer Question

my iPad updated on March 22, 2016. It is iPad 2 I have had it for 4years. It usually go to password ***** put it in and everything is ok but this time it ask for original email and password ***** when I first purchase it I don't have it or remember it. It want something like *****@******.***.
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.

What its asking for is your apple id. Hopefully, you might have some record of what that original email address was, as thats what it wants in order to sign into your apple id, and hence your ipad.
After the new IOS update, some passwords have been invalidated due to their format.

What you need to do to fix this issue is go to the link below, enter your applie id.

After entering your apple id, either answer your security questions and reset your password. Or , have an email sent to your email address. Then open your email and click the reset link inside that email to reset your password.

Once you have set a new password. Turn your ipad off, then on. And enter the password. All should be well now!

If you get stuck or run into any issues, let me know!

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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