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Hi there Patricia! My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.
Retrieve your Apple ID if you don’t know it
Please note: Usually your apple id is your password. However you can check to be sure by following these steps.
Go to http://iforgot.apple.com/password/verify/appleid#!§ion=appleid
When the webpage opens enter your first name, last name, and email address. Click continue.
Your Apple id should be displayed on the next page.
Reset Apple Password
Go to http://iforgot.apple.com/password/verify/appleid#!§ion=password
1. Enter your Apple ID. Click continue
2. Choose whether to get an email to help you reset your password ***** to answer security questions.
3. Click next and follow the instructions on the screen.
This should resolve your issue.
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Did that help you to reset your password?
If not, as a a last resort you can contact Apple at one of the numbers below. They will ask for some personal information to prove identity ( perhaps last 4 #'s of credit card on account, etc) and you will likely be on hold for quite some time, but if all else fails, it's a good fall back method.
United States 1-***-***-****
iPhone 1-800-MY-IPHONE (1-***-***-****)