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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Was given my phone over 12 months ago but now can't get into

Customer Question

Was given my phone over 12 months ago but now can't get into it after a download apparently to icloud which the previous owner had put his email address and password ***** but can't remember his password. What can I do?
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

You need to enter your Apple ID and the correct password ***** order to continue using your iPhone after the update. If you don't know the password, but know the Apple ID (e-mail address), there is a way to reset the password.

If you would like me to assist you with the password ***** please type the Apple ID here.

Let me know,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro