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My husband passed away and he had the password and phone

Customer Question
My husband passed away and...
My husband passed away and he had the password ***** phone number on the account.
I use the yahoo email for most of my business and no I cannot access the account.
I would appreciate help so I can get back into my emails.
Thank you
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
3/21/2016
Email technician: Richard, Email Systems Specialist replied 1 year ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 39,403
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Was this for a paid Yahoo account or a free one?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
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Experience: Computer Software Support Specialist for more than 10 years

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