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Hi Doug. My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.
We can either have a question and answer type of conversation we can do a SECURE REMOTE SESSION where I would actually connect to the computer and work on the problem while you watch. Remote support can save a lot of time if you're not comfortable performing repairs yourself. but it is completely optional.
May I ask what version of Windows you have and what version of Outlook?