Need Help With Email? Ask Your Email Questions Online
Hi Mark! My name is ***** ***** it is my pleasure to assist you this evening.
I understand that you're attempted to reset your Apple ID associated with account***@******.***. Is it correct that you are trying to reset the password?
When we left off last night, we were about to reset the wireless router. Do you happen to know what model that is?
Apologies, Mark! My technician console went a little crazy on me, but I'm back with you!
I see that you requested a secure remote session, and I am going to set that up right now. Please allow me just a moment or two...
I apologize; support via phone is not a service I offer. Some of my colleagues do, however. I will step aside and let one of them pick up this request in order to provide better assistance to you.
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.I went to the Apple ID page to verify your account and when I entered***@******.***, the message said:
"*****@******.*** is not an Apple ID"
Please check which e-mail address you used to register your Apple ID, and type it here.
Hello. My name is***** you still need help? I'm sure that I can help you. I just need to be clear on exactly what you need.
I see that you requested a phone call earlier. That is a Premium Service that not everyone offers. However, I'd be happy to give you a call at no extra charge. I think a phone call would be helpful to us both, I need to clearly understand what you need. You mentioned resetting your email, but then you also mentioned your apple id. I need to be clear about which one it is so I can provide the correct instructions.
To check your gmail acount, you can go directly to the webmail app at www.gmail.com. Try to sign in with the email address that you provided earlier and your gmail password ***** see if you can view your mail. If it doesn't work, we'll need to reset your gmail password. I have attached instructions for doing that in a pdf document.
If it really is your apple account that you are having trouble with then we need to find out what your apple id actually is. we can do this in a couple of different ways. You can go to settings on your iphone or ipad and look at iTunes and App Stores to see what apple id is shown there and then follow the attached instructions for resetting your apple id.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if the original problem is still there.