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I'm sorry about the issue. Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new email address and password ***** want?
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I'm sorry; since Microsoft could not verify his account, then we would have to reset the computer. Does he have backup? If no, he would need to take out the hard drive from the problematic computer and connect it to another working computer with an external USB hard drive adapter/enclosure, then back up the data first.
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When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.