How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cannot access my gmail account. 1) Gmail keeps insisting I

Customer Question

I cannot access my gmail account. 1) Gmail keeps insisting I supply them with a backup email address. The one I have been using is not accessable because Shaw is no longer my provoider. 2) I have only one phone. There is no backup phone 3) Tried to add an account; went through the steps. If I try to sign in to either account and I am not sure the second account ever was added,. I am told someone is hacking into my account or trying to.
Any possibility any real person with a real voice, can help me out. I am and obviously not tech saavy.
Submitted: 1 year ago.
Category: Email
Expert:  Eric Ewing replied 1 year ago.

Hi Melanie! My name is ***** ***** it is my pleasure to assist you today.

As a bonus, I am a real person. ;-)

We have an optional service you may be interested in called Secure Remote Connection. This lets you connect your computer directly to me, where I'd be able to see and interact with what's on your screen. We'd then be able to work together to get you back into Gmail, and we could probably do so faster than chatting. There is a small additional fee for the service, but I could discount it down pretty low for you -- just $5 -- in order to help get you back up and running fastest?

Like I mentioned, that's totally optional...I'm happy to proceed however you'd like and am sure we can get you back into your account. If you are interested in the remote service, though, please let me know.

Expert:  Eric Ewing replied 1 year ago.

You know what? I don't even see the button to charge you for what I described above. If you're okay with it, shall we go that route for no extra charge?

Expert:  Eric Ewing replied 1 year ago.

To get started, simply follow this link:

After you do, you'll arrive at a short Terms & Conditions page. Once you've read through them, click the green ACCEPT button. That will initiate download of a file called "Elsinore.ScreenConnect.Client;" once it downloads, double-click that file and you'll be connected right to me.

If you have any problems, let me know!

Customer: replied 1 year ago.
changed my mind. this sounds suspicious. will cancel mc immediately
Expert:  Eric Ewing replied 1 year ago.

I'm sorry to have made you feel that way; is completely on the up-and-up. However, I understand the feeling that you can never be too careful on the internet today.

If you'd like, I can submit a request to our customer service team to process a refund for you?

Expert:  Eric Ewing replied 1 year ago.

Also, if it helps provide any ease of mind, here is a link to our company's BBB profile:

Customer: replied 1 year ago.
please request refund immediately.Melanie
Expert:  Eric Ewing replied 1 year ago.

I certainly will. I'm sorry we were unable to assist you today, and hope you will consider returning if we can ever be of assistance in the future.

Related Email Questions