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My aol account was spoofed today. I have successfully

Customer Question
my aol account was spoofed...
my aol account was spoofed today. I have successfully changed my password. However I am not receiving any email except in my junk folder and all my contqcts are gone. Can I fix this?
Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
3/18/2016
Email technician: michelleclive, Email replied 1 year ago
michelleclive
Category: Email
Satisfied Customers: 5,740
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Try to reset the password ***** more time and see if you can login successfully to your AOL account.

Incase your contacts are still not there you may contact or send an email to the AOL the contacts can be recovered from the AOL server and can be restored. Let me know if you have any question.

Account Support

1-***-***-**** (Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET)

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Customer reply replied 1 year ago
your answer did not help
Email technician: michelleclive, Email replied 1 year ago

The answer to the problem you are facing with lost contacts for that you have to call the number i gave as the problem can only be fixed from the AOL server end.

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Customer reply replied 1 year ago
My emails are only coming in my spam folder, not my new foldet
Email technician: michelleclive, Email replied 1 year ago

Are you using AOl 9.0 software or using AOL webmail

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Customer reply replied 1 year ago
Webmail
Email technician: michelleclive, Email replied 1 year ago

so in your webmail, there are 2 problems

1. your contacts are not there

2. you are getting emails only in junk/spam..no emails in inbox

please confirm if the above is correct

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Customer reply replied 1 year ago
That is correct
Email technician: michelleclive, Email replied 1 year ago

try the below

  1. login to www.aol.com and then click the AOL Mail icon
  2. sign in with your AOL Username and Password.
  3. Hold down the Shift key on your keyboard, and then click the Help link on the upper right of the AOL Mail window.
  4. On the option of AOL Mail System Summary window, next to Address State, click Reset.
  5. close all open windows

once done reopen your webmail and check if your contacts are back or not

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Customer reply replied 1 year ago
The help is not where you said it should be?
Email technician: michelleclive, Email replied 1 year ago

did you sign in to aol and then tried the steps or without signing in

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Customer reply replied 1 year ago
No I signed in - in the upper right I see my login name and under it I see Sign out and options
Email technician: michelleclive, Email replied 1 year ago

ok...can i remote in and check

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Customer reply replied 1 year ago
No not comfortable w that
Email technician: michelleclive, Email replied 1 year ago

ok no problems...which browser are you using chrome, firefox, \ie, safari etc

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Customer reply replied 1 year ago
Never mind. I'll figure it out myself!
Email technician: michelleclive, Email replied 1 year ago

you can contact aol at 1-***-***-**** (Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET) as lost contacts is a aol server issue and we can only test the mail settings and browser settings

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Customer reply replied 1 year ago
Not really satisfied
Email technician: michelleclive, Email replied 1 year ago

well see if an account has been hacked we cannot recover if anything has been permanently deleted

the only possibility is to try recovering from aol servers if they keep a copy of users data with them

the steps i gave was to recover it, but since the options seem not be listed on your aol webmail the same way as i told, it would be best to give aol a call and check if they actually keep a copy of data or not. if not then unfortunately for something that is permanently deleted there is no way to recover it

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Customer reply replied 1 year ago
I do not want this monthly service & never want to be billed again!!!
Email technician: michelleclive, Email replied 1 year ago

you may contact at 1.***-***-****
Available 6am to 6pm PST

to get the memberships questions answered

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michelleclive
michelleclive
michelleclive, Email
Category: Email
Satisfied Customers: 5,740
5,740 Satisfied Customers
Experience: I am a computer professional have fixed and handled email issues.

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