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My old password no longer works first gmail acount

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my old password ***** longer...
my old password ***** longer works for my first gmail acount *****@******.***
and i have tried unsuccessfully to change it..
please help!!!
can u call me?
u can ask me some different security ? or something so i can access that email on my
new computer
this is too frustrating!
jacobi
Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
3/17/2016
Email technician: Cody, Senior Systems Administrator replied 1 year ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2,677
Experience: Systems Administrator
Verified

It looks like you have 2 step authentication setup, did you receive a text with a code?

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Customer reply replied 1 year ago
no...my phone changed in jan
my cell phone # ***** ***** 305 1246
Customer reply replied 1 year ago
i do not have my cell set up for e mails....dont want that---
i do that on ipad..
Email technician: Cody, Senior Systems Administrator replied 1 year ago

You'll have to go here https://accounts.google.com/ServiceLogin?service=mail&continue=https://mail.google.com/mail/#identifier

enter email --> forgot password *****> don't know password ***** continue --> I don't know --> can't access my phone --> then answer questions

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Customer reply replied 1 year ago
i am pretty sure i just did that twice but i will try again....they keep saying i am answering wrong.....
and i am not comfortable letting u into my computer
can u not send me a text on my cell w the code so we can continue?
Customer reply replied 1 year ago
are u still there?
Email technician: Cody, Senior Systems Administrator replied 1 year ago

If the account is tied to an old cell phone number this is the only way to try and retrieve it.

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Customer reply replied 1 year ago
the cell # ***** stayed the same...
so why did i not get a text?--i clicked on that link but it only wanted me to log on to my gmails
Email technician: Cody, Senior Systems Administrator replied 1 year ago

Did you answer the 2 questions?

When was the last time you were able to sign in to your Google Account? (Required)

When did you create your Google Account? (Required)

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Customer reply replied 1 year ago
but prob wrong answer....
i can use my i pad even today...
so i answered today.but it does not require me to sign in ..its just an app i open and it always opens....
i am just guessing when i got my first computer i cannot remember
Customer reply replied 1 year ago
if i can not answer either of those am i just out of luck ?
Customer reply replied 1 year ago
i have to leave for the apple store in 15 mn....
Email technician: Cody, Senior Systems Administrator replied 1 year ago

you can sign into the gmail account through your ipad?

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Customer reply replied 1 year ago
i never sign in...i just tap the gmail app and all my emails come up---i just learned that is bad..i should be signing out
and i know how on my new email but never knew till yesterday u should always sign out which i never have on my i pad
Customer reply replied 1 year ago
i am embarrassed how stupid that was for security but no one told me
Customer reply replied 1 year ago
r u still there??
i have to leave in 5 mn
Email technician: Cody, Senior Systems Administrator replied 1 year ago

we can continue when you get back, there should be a spot to change your password ***** phone number etc. within the app

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Customer reply replied 1 year ago
i just changed my apt to 430
lets do it now and get it done with..i will open i pad.....
Customer reply replied 1 year ago
now I am on my I pad
Customer reply replied 1 year ago
i got my notification from u that my new account has been opened on my ipad
it was in with all the old jacobicarole gmails
Customer reply replied 1 year ago
Hi Cody....r. U. Still there???
Customer reply replied 1 year ago
are u still there???
just responded from i pad
Email technician: Cody, Senior Systems Administrator replied 1 year ago

open up the gmail app and look for the gear switch for settings

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Customer reply replied 1 year ago
when i tap the gmail app it goes right into all the emails ...theres no settings there
Email technician: Cody, Senior Systems Administrator replied 1 year ago

is it he general email app and not the gmail app?

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Customer reply replied 1 year ago
it is a white box with envelope and says gmail under the app
Customer reply replied 1 year ago
my mate bought this older ipad about 6 -7 yrs ago
Customer reply replied 1 year ago
but i have inherited it and use it now
Email technician: Cody, Senior Systems Administrator replied 1 year ago
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Customer reply replied 1 year ago
how do i find that on ipad ? i tap the app but it only shows all emails....including from u
Customer reply replied 1 year ago
ok i found gearjust tapped it
Customer reply replied 1 year ago
it is checked to receive all new mail..now what??
Customer reply replied 1 year ago
r u there?
Customer reply replied 1 year ago
actually i need to go in 5 mn...r u still there
Email technician: Cody, Senior Systems Administrator replied 1 year ago

ok I just downloaded app, doesn't look like you can change password ***** it

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Customer reply replied 1 year ago
bummer...am i just out of luck then...
Customer reply replied 1 year ago
that means i will never be able to get the jacobicarole account on my new mac.....?
Email technician: Cody, Senior Systems Administrator replied 1 year ago

You'll have to contact google support to see what they can do. https://support.google.com/a/answer/1047213?hl=en

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Customer reply replied 1 year ago
ok i will try that...perhaps u can help from the apple store..
maybe they can help as well
Email technician: Cody, Senior Systems Administrator replied 1 year ago

you can ask, not sure if they can retrieve an embedded password ***** the ipad or not.

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Cody
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2,677
2,677 Satisfied Customers
Experience: Systems Administrator

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