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Hi George! My name is ***** ***** it is my pleasure to assist you today.
I have a few suggestions for you which are common methods to resolve this problem. Please try these in order, and let me know whether any resolves the issue for you:
First, try this:
Click START, and in the SEARCH box type: Outlook.exe /resetnavpane
(note the space between ".exe" and "/")
If that doesn't work, check to make sure Outlook is not running in Compatibility Mode:
If that *still* doesn't work, try to "repair" your Microsoft Outlook installation by following the steps you'll find here: https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
I am currently mobile and unable to provide remote assistance myself. I am going to step aside and let one of my colleagues take over in order that you can be more quickly serviced. Thank you for your patience...we will have another technician with you very shortly.
Hello, I would like to offer the remote service and remote into your pc and attempt to repair this for you. What is a good time that we can schedule this?
Let me know when you are ready. Thanks
If you are ready accept my offer and we can continue. Thanks
It states payment failure. Please check your email to see what you need to do to continue.
Lets try it again to see if maybe you entered mis-information. Once your payment is verified you will be sent a link to open the remote session.
Came back again as payment failure. Please check your email as customer service usually sends one stating why your payment failed. Without the payment processing I am not able to assist remotely.
I am sorry but it is still showing as payment failure. Please check your email and see if there is an email from Customer Service about why it failed.
I have seen this happen before with AMEX and others. Sometimes they hold the payment until you reply to either a email or call from your credit card company verifying it is you that is submitting these charges. Not sure if this is the case or not, but wanted to share that info with you too.
That is fine. Go ahead and just message me here. Try your best to come back daily and message me so that this ticket remains active, otherwise it will get pulled and you would have to start over, and we both do not want that. Thanks and talk to you soon.
Just checking to get an update please.
Hello, please remember I am here and waiting to further assist you. If the information I provided answered your question, please remember to come back and accept my answer so that I can get the credit for the work I did for you. If you are still needing assistance then let me know so that we can continue. Thanks