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Hi Tony, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. There are few reasons or causes for this problem in your Outlook.
Can I remotely access your computer so that I can directly check and fix the problem while you watch?
Secure Remote Assistance is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
I am here!
What do you mean? You want me to give you procedures instead of remote access?
Ok. The first thing that you need to do is to DISABLE all plugins in your Outlook.
Keep me posted with your results so that I can assist you further.
What version of Excel are you using?
It could be Options or Excel Options
I am sorry, I meant Outlook. If you click on File and you do not see Options, please look for Outlook Options instead
And tell me what version of Outlook you are using
Thank you for that information. So when you click File, please click on Outlook Options at the bottom part. The follow the rest of the procedures.
What commands do you see when you click File?
Thank you for that information.
Please click on Tools menu instead, then locate and click Options... there.
Were you able to UNCHECK the add-ins as I detailed in the procedures I gave you? If yes, then close Outlook and open it again. Then test if the problem is gone
How is it going?
We need to use another approach in this phase. Please do the following: