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I am have a problem with my Office Outlook email program.

Customer Question
This started about a month...
I am have a problem with my Office Outlook email program. This started about a month ago. The problem is that very often when I attempt to send or receive or delete an email the program does not respond for long periods of time, up to 10 - 15 minutes, to complete the task. It is very frustrating and i'd like to have this fixed.
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
3/17/2016
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi Tony, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows 7, 8 or 10?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 1 year ago
I think it's Windows 7 but how can I be sure?
Customer reply replied 1 year ago
Jess?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for writing back with that information. There are few reasons or causes for this problem in your Outlook.

Can I remotely access your computer so that I can directly check and fix the problem while you watch?

Secure Remote Assistance is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess

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Customer reply replied 1 year ago
I'd prefer that you walk me thru this.
Customer reply replied 1 year ago
Hello?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

I am here!

What do you mean? You want me to give you procedures instead of remote access?

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Email technician: Jess M., Computer Support Specialist replied 1 year ago

Ok. The first thing that you need to do is to DISABLE all plugins in your Outlook.

  1. Open Outlook
  2. Click on File => Options
  3. Click Add-Ins in the lower left panel
  4. Click the GO button
  5. Then UNCHECK all items listed to disable them
  6. Click OK to close
  7. Close Outlook
  8. After 30 to 60 seconds, open Outlook and then test if the problem is gone.

Keep me posted with your results so that I can assist you further.

Best regards,

Jess

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Customer reply replied 1 year ago
When I click on File there is nothing that says Options??
Email technician: Jess M., Computer Support Specialist replied 1 year ago

What version of Excel are you using?

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Email technician: Jess M., Computer Support Specialist replied 1 year ago

It could be Options or Excel Options

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Customer reply replied 1 year ago
Excel? The problem is with Outlook.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

I am sorry, I meant Outlook. If you click on File and you do not see Options, please look for Outlook Options instead

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Email technician: Jess M., Computer Support Specialist replied 1 year ago

And tell me what version of Outlook you are using

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Customer reply replied 1 year ago
2007; it's part of Microsoft Office Professional Plus 2007
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for that information. So when you click File, please click on Outlook Options at the bottom part. The follow the rest of the procedures.

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Customer reply replied 1 year ago
I clicked on File and there is no item labeled Outlook Options.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

What commands do you see when you click File?

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Customer reply replied 1 year ago
New, Open, Chose All Items, Save As, Save Attachments, Folder, Data File Management, Import and Export, Archive, Page Setup, Print Preview, Print, Work Offline, Exit
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for that information.

Please click on Tools menu instead, then locate and click Options... there.

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Customer reply replied 1 year ago
Ok; I'm there. Now what?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Were you able to UNCHECK the add-ins as I detailed in the procedures I gave you? If yes, then close Outlook and open it again. Then test if the problem is gone

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Email technician: Jess M., Computer Support Specialist replied 1 year ago

How is it going?

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Customer reply replied 1 year ago
Sorry I had to deal with an emergency at the office; I'm checking now. Be right back to you.
Customer reply replied 1 year ago
OK; Step 3 says to: ***** ***** in the lower left panelProblem is that there is no such Add-Ins to click on in the panel that appears when I went into Options.
Customer reply replied 1 year ago
Are you researching Jess?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Tony,

We need to use another approach in this phase. Please do the following:

  1. Close MS Outlook and all other programs especially MS Office programs like Word, Excel, etc
  2. Press the Windows logo key and hold, and then press R. (That is, Windows key + R)
  3. The RUN box shall show up.
  4. In the RUN box, type:

    outlook.exe /safe
  5. Click OK
  6. Outlook will then open in Safe Mode and there please check if the problem is gone.

Keep me posted with your results so that I can assist you further.

Best regards,

Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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