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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have microsoft office 365 and I can receive email but the

Customer Question

i have microsoft office 365 and I can receive email but the outgoing is stuck in my outbox.
the error says authentication error must log in.
I was using RCN for my Internet service now I am using a "hot spot from at and t" I am not sure what settings to be using to send my email.
RCN is still providing my email address so I would assume I use their setting still.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you have Windows 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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