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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 38189
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I keep getting a notice on my screen saying "Internet

Customer Question

I keep getting a notice on my screen saying "Internet explorer has stopped working". Who do I contact??
Wanda Sanders ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

Please try the following fix:

Solution #1:

  1. Close all Internet Explorer windows / websites for now.
  2. Click Start , and then click Control Panel.
    ; (or press at the same time the the two keys Windows and R on the keyboard, then type control then click OK, then the Control Panel window will open.)
  3. Open Network and Internet, open Internet Options.
  4. Then click on Delete and delete only temporary internet files.
  5. Click the Advanced tab, and then click Reset.
  6. In the Reset Internet Explorer Settings dialog box, click Reset.
  7. Click on Close.
  8. Then open Internet Explorer, and check.

Solution #2:

- If that does not work, please download and install the Firefox program at the website below:

http://www.firefox.com/

, keep all default options during installation, and import if prompted

, then close Internet Explorer program

, then open Mozilla Firefox program, and use the Firefox program for internet / websites access and see if it works fine in Firefox program.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

If you still need help with this issue or with anything else, please type at the box below, then click on the Send button below to communicate with me, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,