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Hi. My name is***** you for your question and the opportunity to assist.
Can we do a screen sharing session and I will be able to help you directly?
I can help you get this set up on your computer but I need to be able to see how things are set up.
Thank you. From your computer, please click the link below (after reading this). When the page opens click the green
I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.
Please reply to me on this page Kathleen, so I can assist you.