How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
Type Your Email Question Here...
IT Miro is online now
A new question is answered every 9 seconds

I have an email account. I use Outlook 2010. We had some

Customer Question

I have an email account***@******.***. I use Outlook 2010. We had some wi-fi issues and the phone company came and fixed the wi-fi. When they did so my email stooped working and i have not been able to recieve email's since July 2015 i don't use this email very often and only use it for my apple Apps. I now cannot download any apps because needed to change my password ***** it was being sent to this email. The gentleman who serviced our wi-fi changed my email password ***** to my wife and we don't have it anymore. Lost? So when i use my original password ***** keeps saying invalid password. I just don't want to lose my music or my existing apps with Apple i have alot invested. Please help.
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

I am sorry for the issue. Let me help you with the password ***** However, in order for me to do that, I need to know the name of the account owner, so please type it here.

I am awaiting your reply.

IT Miro

Customer: replied 1 year ago.
The account is in my name Vinnie Gonzalez, my server is
I get the service through At&t
Customer: replied 1 year ago.
Our Home phone which is attached to the wi-fi service is(###) ###-####
Expert:  IT Miro replied 1 year ago.


If you still use the AT&T services, please type here your User ID. I tried gonzalesv and *****@******.*** as the user name, and no active accounts were found.

Customer: replied 1 year ago.
Pop account information name is*****
Expert:  IT Miro replied 1 year ago.

It looks like your Outlook has the incorrect password ***** which needs to be updated with the correct one. Please check if you can sign in to the account using a web browser. To do that, click on this link:


There enter the e-mail address and the password ***** think is correct, and click Sign In. In case it doesn't sign you in, but displays an error, try with different passwords.

If none of the passwords work, you can click on Forgot Password? located just below the Password ***** There you can follow the instructions to reset it.

Let me know if that helped.


IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 1 year ago.


Let me know if you were able to receive my messages.

Related Email Questions