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I'm sorry about the issue. Was Thunderbird able to print in black ink only previously?
Are you able to print anything else, such as a web page, or a picture file, etc. in black ink only?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.