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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I "t where I stand with my google account. I have a new cell

Customer Question

I don"t where I stand with my google account. I have a new cell phone. I've been trying to set up a new google account. I kept screwing up and had to change my password ***** times and now I'm I don't seem to be getting my email. I"d like to start over and try again. Is this possible or is there another way to proside?
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I have a gmail email address and a cox email address. I don"t have a computer. I just have a cell phone.
Expert:  Viet - Email Tech replied 1 year ago.

What's the model of your new cell phone?

What happens when you go to the gmail website www.gmail.com and sign in your gmail email address?

Please reply at the box below. Thank you.

Expert:  Cody replied 1 year ago.

What is your gmail account you're having issues with?

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