Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have not been useing my gmail account time and its slowing…

Customer Question
i have not been useing...
i have not been useing my gmail account for a long time and its slowing my computer down how can i get my password ***** if i knew all the information they i wouldn't need them
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/8/2016
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,224
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there William and welcome

How exactly do you access your gmail account? Via your web browser?

Ask Your Own Email Question
Email technician: Richard, Email Systems Specialist replied 2 years ago

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cannot log into my gmail account. Forgot password and
I cannot log into my gmail account. Forgot password ***** cannot verify my account. … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I had someone send an email to an old email address. I think
I had someone send an email to an old email address. I think it is still active but when I put in the password ***** won't accept it. Ow can I check to see if the email still exists? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
This is ritesh some one hack my gmail.account .how can I
hi this is ritesh some one hack my gmail.account .how can I restat my email please. … read more
Moses C
Moses C
Bsc
883 satisfied customers
I had my gmail account on a 'dropdown' for these past four
I had my gmail account on a 'dropdown' for these past four years. Suddenly, gmail is asking me to sign in with my password, which has long been forgotten. I am 76-years old and tired and computer illi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
How do I find my contacts in gmail, particularly the groups
How do I find my contacts in gmail, particularly the groups I have set up. I obviously knew how to set them up but when I go to "compose" to create a new email, I can't see where to find the contacts/… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am being asked to sign in, but don't know the password. It
I am being asked to sign in, but don't know the password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
It won't down load my email from the g mail account. Comes
It won't down load my email from the g mail account. Comes up with authentication error … read more
Richard
Richard
Email Systems Specialist
48,224 satisfied customers
I have a gmail account on my phone for work pourposes. ineed
i have a gmail account on my phone for work pourposes. ineed to get it on my labtop but i can not … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have several old facebook account and need too delete them
i have several old facebook account and need too delete them but without my old gmail and passwords its difficult or maybe impossible … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I forgot my password and can not get into my email, I don't
I forgot my password ***** can not get into my email … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Is this a paid site? JA: Sometimes things that you think
I am trying to delete a gmail account but I can't remember the password, and I cannot reset the password ***** the email account it sends me to has previously been deleted. I was on the phone for an hour with a google tech yesterday, and she was like "oh well." I can't remember the answers to the stupid questions in their prompt. Their questions are like when did you create the account? That was about 10 years ago. I can't remember the exact date and year. I can't remember the last password ***** I wouldn't be here asking how to do it. … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
My Facebook account password ***** ***** several times a day
MYy Facebook account password ***** ***** several times a day I think by mY husband. Can I stop this harassment. This also applies to my Gmail account… read more
Richard
Richard
Email Systems Specialist
48,224 satisfied customers
My gmail adress has been accessed by people other then me or
My gmail adress has been accessed by people other then me or my wife. Can I find out who and how.… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
HelloMy name : Sylvia XXXXXX-XXXXXXX (former Slykhuis)
Hello My name : Sylvia XXXXXX-XXXXXXX (former Slykhuis) Email:***@******.***.***@******.******@******.*** I haven't been able to access my account for several weeks, may be more than 2 months I had ch… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I use Windows Live Mail. I save more than a few messages that
I use Windows Live Mail. I save more than a few messages that I receive. I notice that only the last six months of messages seem to have been saved. Are the older messages lost? Is there a way of retr… read more
James K.
James K.
Consultant
1,585 satisfied customers
I received an email from Google alerting me that someone was
I received an email from Google alerting me that someone was hacking into my account from Cairo. They told me to change my password; however, I didn't know if this was truly from Google, plus, Im out … read more
Andy
Andy
Design Engineer
MS Electrical Engineering
8 satisfied customers
I have tried to set up a gmail account. unfortunately I screwed
I have tried to set up a gmail account. unfortunately I screwed up and when I tried to use the address I wanted ,they said it had already been used,but it was really mine. Then when i HAD IT ALMOST RI… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
Help! I received an email from Netlog and clicked on the link
Help! I received an email from Netlog and clicked on the link and it stole my address book and emailed everyone. How do I email everyone in my address book to warn them? Also, do you know about Netlog… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x