Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can access the internet via Google quite easily however,

Customer Question
when I switch over to...
I can access the internet via Google quite easily however, when I switch over to Outlook to send/receive emails it will not connect. Have had this problem a couple of weeks. Had my own computer technician come out and he couldn't find the problem. Can you determine what is preventing my computer accessing and sending mail pls?
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
3/7/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,137
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. What email do you use, such as Bigpond, Hotmail, Yahoo, Gmail, AOL, etc.?

What did Bigpond say?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Ask Your Own Email Question
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Is there any error or message?

Please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=973aefe7-0287-4a2c-bd79-53d5fc16a132

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

1. Click on the website below in order to connect remotely with me:

http://tinyurl.com/gvyk7u4

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 2 years ago
The message coming up was THERE IS AN ERROR SYNCHRONIZING YOUR MAIL ACCOUNT. PLEASE VERIFY YOUR ACCOUNT IS CONFIGURED CORRECTLY BY FIRST ACCESSING YOUR MAIL ON THE WEB.
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Thank you. What email do you use, such as Bigpond, Hotmail, Yahoo, Gmail, AOL, etc.?

Please do the following to connect remotely with me, then I can help you directly.

1. Click on the website below:

http://tinyurl.com/gvyk7u4

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 2 years ago
Have installed Elsinore.ScreenConnect.Client
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

When you see the item Elsinore.ScreenConnect.Client , then open / run it, then what does it show?

Ask Your Own Email Question
Customer reply replied 2 years ago
I don't want any other offers thanks
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

No problem. When you see the item Elsinore.ScreenConnect.Client , then open / run it, then what does it show? Please let me know. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

1. Click on the website below:

http://tinyurl.com/gvyk7u4

2. Then click on Run (or Open) on the right of the item Elsinore.ScreenConnect.Client at the bottom, then what happens?

Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 2 years ago
That website will not open
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Do you see anything at the bottom? Let's click on the new website below:

http://www.wikisend.com/download/366412/

, then there, click on Download file

, then click on Run (or Open) on the right of the item Elsinore at the bottom, then what happens?

Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 2 years ago
Wouldn't work as message coming up Chrome has blocked it. Tried couple of times and same message. As I'm connected through my phone and battery running down I think I'll have to close and come back another time. thank you.
Customer reply replied 2 years ago
Do you organise a refund as Paypal would have charged my account $73 I expect.
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

I'm sorry. Can you allow Chrome to run? Can you try going to that website in Internet Explorer instead of Chrome?

Can we keep this issue open when you are available to continue? We guarantee our service, so don't worry. Thank you.

Ask Your Own Email Question
Customer reply replied 2 years ago
I will have to get a family member to sort it out for me on my behalf as it is getting too complicated for my computer skills I'm sorry. How do you keep the issue open as I'm about to sign off internet????
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

We've emailed you. Did you receive any email message from JustAnswer / Viet? Thank you.

Ask Your Own Email Question
Customer reply replied 2 years ago
I have to go out of this dialogue in order to answer emails via Google so I can only hope there is an email there. Thank you.
If I click on the KEEP EMAIL TECHNICIANS ON CALL FREE FOR 1 WEEK (Start my free trial button) does that keep my email registered with you???
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

You can click on the My Account option at the top, and check your email address there.

And/or press at the same time the two keys Ctrl and T to open a new tab window, then go to your email.

And/or go to the website JustAnswer.com any time. Thank you.

Ask Your Own Email Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
First let me ask if this is a free service. My question is
My question is regarding my gmail account that “they” can't authenticate. I forgot my password (because I just changed it) and then remembered it last night. When I follow google's steps, I wind up with them asking for another email address to send yet another verification code. That email doesn't receive the verification code … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I recently got my first smart phone, a Samsung S8. Now I get
I recently got my first smart phone, a Samsung S8. Now I get all my emails on the phone and very few on my computer. I want to get ALL of them both on my desk top and my phone. How do I do that? … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
106 satisfied customers
Can't send an email that goes to Croatia and copied the
Can't send an email that goes to Croatia and copied the email from one the company sent me … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
I bought a new computer and gmail does not recognize me. I
I bought a new computer and gmail does not recognize me … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I want to change my email address. Gmail. Web browser.
everything but I am not a techeeee I am 85 years old … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I have outlook 2007 but it does,nt work today what next?
I have outlook 2007 but it does,nt work today what next? … read more
Cody
Cody
Computer Science
2,290 satisfied customers
I can't remember my password for my gmail account. My phone
I can't remember my password ***** my gmail account … read more
Micky
Micky
Lead Systems Administrator
High School or GED
81 satisfied customers
I am trying to log in to my pay pal account and I have
Hello...I am trying to log in to my pay pal account and I have forgotten my password. … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I have been exchanging emails and now have what i think you
I have been exchanging emails and now have what i think you call a thread as there is a series of emails back and forth but now the previose ones have gibberish and wierd symbols etc so I cant really forward the email conversation to other interested persons Cheers Andy … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I want to cancel my Netflix account. Yahoo. On my phone.
I want to cancel my Netflix account JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Yahoo JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser? C… read more
Mike Taylor
Mike Taylor
43 satisfied customers
Its my tablet it wont let sign to mu g mail it went back
its my tablet it wont let sign to mu g mail it went back towhen it was new … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
5 satisfied customers
What code do i need to put on my link to display my
what code do i need to put on my link to display my customers email address when they receive my email … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I received a text message saying my account was locked
I received a text message saying my account was locked because of suspiious usage. I'm from sydney but Im currently in broome . Im the 1 using account. I' ve trying to get it reopened but to no avail.… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't receive emails ,keeps saying billing error. A
I can't receive emails ,keeps saying billing error … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need some report about someone they had the nickname vu su
I need some report about someone they had the nickname vu su Hùng Lan … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I am being constantly asked for my google password - it is a
I am being constantly asked for my google password ***** it is a nuisance … read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
40,137 satisfied customers
Dsn just quit working. Aol. Thru thunderbird. Snt
dsn just quit working JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: aol JA: How do you usually access your email? On a phone or tablet, or through a web browser? Customer: th… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my password and need to send some pictures for a
i forgot my password ***** need to send some pictures for a job interview. It's very important … read more
JUNKO LOUISE
JUNKO LOUISE
BSC
3 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x