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Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
I cannot assist over the phone because the issue is technical, and if i give you the steps we'll end up in circles. It's best that i take a look at the issue remotely and fix it.
Click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=255002
Hi Doris. My name is***** you for your question and the opportunity to assist.
I see that you have a request for remote assistance. I would be happy to help you with that but please reply back stating you are here so we can continue.
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