How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
Type Your Email Question Here...
IT Miro is online now
A new question is answered every 9 seconds

I upgraded to OX X El Capital 10.11.3, and Safari

Customer Question

I upgraded to OX X El Capital 10.11.3, and Safari Preferences doesn't work, so I can't change my homepage. What to do?
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

It seems that something has happened with the Safari preferences files. Deleting them so that Safari can re-create them upon next start should solve the problem.

Here is what to do:

1. Completely exit Safari by clicking Safari > Quit Safari

2. Click on your Desktop

3. Click on the Go menu on the toolbar at the top and select Go to Folder...
4. Type ~/Library and click OK
5. When the Library folder opens, find and open the Preferences folder

6. There look for files beginning with and delete them (move to Trash)

7. Empty the Trash

8. Start Safari and it should fully work now. Test it by clicking on Preferences and changing the home page

Let me know if it worked.

In case you are unable to follow these steps, I can remotely connect to your computer and apply them for you. Let me know if you would like that.


IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro